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This certificate prepares students for entry-level positions in the fields of help desk services and technical
support. The courses within this certificate will provide students with the skills they need to understand both
computer hardware and software as well as provide technical support to end users. Those who enroll in this certificate will leave with A+ certification sponsored by CompTIA.
This certification is an internationally recognized credential backed by major computer hardware and software vendors, distributors, resellers and publications. No experience in the computer field is necessary to enroll in this certificate. However, it is recommended that students be familiar with basic computer operation and navigation of an operating system such as Windows XP.
A+ ESSENTIALS – CORE I
A+ Essentials includes the information become competent in installing, building, upgrading to, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer
hardware and operating systems.
A+ PRACTICAL APPLICATIONS – CORE II
This module covers the competencies for the second A+ exam which is targeted to individuals who work or intend to work in a remote-based work environment where client interaction, client training, operating system and connectivity issues are emphasized. Job titles include remote support technician, help desk technician, call center technician and computer specialist.
Prerequisite: A+ Essentials.