IT Help

ServiceNow

IT Support

If you need any IT support, your first step is to go to the Services Portal

The Services Portal is part of the new ServiceNow Service Management system and will be your location for getting IT Support. It will be where you will contact IT support to make a request or a report a problem (Get Help), view all of your incidents, requests and search/display self-help articles in a library (Knowledge Base) that may provide the solution to your issue.

Here is what the Services Portal looks like:

To help you become familiar with the Services Portal, we have a Training video that we encourage everyone to view. It’s only about 8 minutes and will help you to get started with the Services Portal. If you have questions regarding the ServiceNow implementation, please contact Larry Salay.

The Department of Information Technology is committed to providing the highest quality services to facilitate the computer needs of the college. We provide students, faculty, and staff with the necessary computer-related technical and non-technical support.

For the Fall 2023-24 semester, the IT office on campus will be open for on site support needs.
The department office is open from:
Monday through Thursday 8:00 am to 8:00 pm
Friday 8:00 am to 7:00 pm

On-site services are strongly preferred to be done by telephone or appointment. Due to limited staffing, walk-in services are available on a reduced basis and may be subject to delays.

There are multiple ways to contact the Gateway Help Desk.

The preferred way is to submit a ticket through the Service Now portal at https://cscu.service-now.com/sp/ When you create a ticket there, all college technicians will be notified and your ticket will be responded to on a basis of priority and the other the ticket was received.

You can also call 203-285-2040 for assistance. This phone number is remotely monitored and calls will be picked up during regular office hours, Monday through Friday.

During off hours, please contact the 24 hour help desk at either https://cscu.edusupportcenter.com/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=cscu or by calling 860-723-0221.

All student technical issues should go to the 24 hour help desk listed above.

When contacting us, please leave your name, a clear description of the problem, and a call back number.

A technician will call you back and assist you.

Do not send support calls to individual technicians. This will delay the response to your issue.