Office Communications/Customer Service/Dealing with difficult people

Today’s office professional is a public relations front person for his/her company. This staff member provides exemplary communication with customers, co-workers and management. This program reviews verbal communication and illustrates how to interact positively and effectively – even with difficult people.

• Understand the payoffs and benefits of hospitality
• Learn 10 ways to incorporate “host” behavior
• Learn the art of positive diplomacy
• Develop “default language” to use in “sticky” situations
• Learn to listen actively not passively
• Avoid 10 common customer service errors

5 Sessions | CRN 1992 CEU 1.7
Monday & Wednesday, March 27 - April 10 6:00 PM - 9:30 PM - N004 - TRAD