Student Success Center Online Academic Advising

Students are encouraged to seek advising from program faculty when possible or utilize generalist advising services through the Student Success Center.


The Student Success Center advising team is available for online and telephone appointments, as well as quick advising questions via:

How to access MS Teams Chat

  1. Login to MyCommnet.
  2. Login/select to your GCC Email icon at the top of your screen.
  3. Once in your email, click on the 9 dots in the upper left corner of your screen to the left of the CSCU.
  4. Select Team
  5. Click on Chat the left side of the app.
  6. Click on the small pencil and paper icon on the top of the page to the right of the Microsoft Teams to create a New Chat.
  7. Type the name of an academic advisor and select the correct name.
  8. Type your message in the Chat field that read “type a new message” and hit enter or select the send arrow.

Please only reach out to one advisor either via email OR chat.  All inquiries will be responded to on a first come first serve basis and chats will be responded to in between scheduled appointments.


Students who require an academic advising appointment should reach out to their academic advisor based on who they have met with in the past or via the general office email at Please include the following:

  • Full name
  • Banner ID#
  • What you need assistance with
  • Dates and times you are available to meet online via Webex, MS Teams or talk on the telephone.   (video conferencing and phone calls will have a caller ID from out of state and likely California, so please answer those calls as they are from College personnel.)

Please allow for 45 minutes when scheduling your academic advising appointments.

Staff will respond to you M-F between 8:00 am - 4:30 pm.

If you are trying to register for courses and require an Authorization Pin Code or received a “Prerequisite and Test Score Error”, email the general office email at  In order to expedite your request, please include the following:

  • Full Name
  • Gateway Student ID number
  • Class(es) for which you’d like to register
  • Semester in which you’d like to register
  • Attach transcripts outside of Gateway showing prerequisite courses (pdf files preferred)

All transfer advising appointments with other universities are suspended at this time, except for scheduled appointments with Southern CT State University.  Students can schedule a virtual appointment with SCSU representative Kaitlyn Hoffmann via their My Gateway account or by emailing  This page will be updated to reflect additional rescheduled university advising opportunities.
If you have a HOLD on your account please email With your name and Banner ID#.



Why Seek Academic Advising?

Academic Advising is a key component of your success at Gateway Community College. Seeking academic advising each semester will reduce the likelihood of improper course selection and delays in graduation.  

When Should I Make an Appointment?

Continuing and transfer students should meet with an academic advisor each semester to select courses for the upcoming semester.

Fall advising should be done in March or April of the previous semester, and Spring advising should be done in October or November of the previous semester.  A simple way to remember it is time to seek advising is that mid-term exams have begun, or it is half-way into the current semester.

Where Should I Go for Academic Advising?

New Students

New Students should attend a New Student Advising & Registration (NSAR) session. Click on the left hand New Student Advising link for more information.

Transfer & Re-Admit Students

Students should seek their first semester advising from the Student Success Center. Click on the left-hand Transfer and Re-Admit Advising link for more information.

Continuing Students

Continuing students have different options for obtaining academic advising, however the most common places to seek advising are academic program coordinators, department chairs and directors, or generalist/advisors. Students who have selected a program major should seek advising from the academic coordinator or his/her designee. Students who are undecided or exploring several options should seek advising in the Student Success Center. Click on the left-hand Continuing Student Advising link for more information.

Need a phone appointment . . Click Here!

What Happens in Academic Advising?

The advising session includes an interactive dialogue between advisor and advisee and covers a range of topics, such as educational goals, career goals, academic progress, and school-work-family balance. At the conclusion of the session the advisor should recommend a set of courses based on this discussion.