Refund Procedures


 

General Information

Refunds are automatically paid by check to the student at the end of the official Add/Drop period, after financial aid has been dispersed, unless the student directs the Bursar's Office otherwise. Checks are processed in Hartford and mailed to the student's permanent mailing address on file at the Records Office. Please verify your address when reducing your course load.

Courses Cancelled by the College

If the College cancels a course, a full refund of all charges (except Application Fee) will be issued, unless the student selects a replacement course. Students who don’t select a replacement course will be sent a refund check via mail within forty-five (45) days.

Return of Title IV Funds

The College maintains a fair and equitable refund policy as mandated by the U.S. Department of Education regulations. These refund and repayment rules apply only to students who withdraw completely and/or otherwise fail to complete the current period of enrollment. Please refer to the appropriate section in this catalog or speak with a Financial Aid Officer for more details.

Armed Service Enlistment

One hundred percent (100%) refund of Tuition and Fees will be granted to any student who enters the Armed Services before earning degree credit in any semester, provided that he/she submits, in writing, a notice of withdrawal and a certified copy of enlistment papers.

Policy Appeal Procedures

Refund appeals will only be considered for one of the following reasons: documented medical emergency, documented personal emergency, documented military relocation or deployment, or incorrect advisement for your program of study. Appeals are expected to be submitted during the term for which the appeal is being made. Beginning in summer 2021, all appeals will be reviewed by the Refund Appeals Committee, and the decision will be made in writing to the student with a copy of the decision kept on file at the attending Registrar's Office. All appeals will be reviewed within 30 days after receipt of all required and supporting documentation. However, response times may vary depending on the volume of appeals at the time of your request. Please do not disregard any college bill due date while awaiting your appeal decision.

Beginning in the Summer 21 semester, Appeal documents must be submitted at one time, and uploaded through the CSCU Secure portal at https://cscu.easy-forward.com. Once logged into the portal select your campus, and then select "Tuition & Fees" from the Appeals options. Appeals sent outside of the secure portal will not be reviewed.

Appeal documents for semesters prior to Summer 21 can be submitted to jcornell@gatewayct.edu

Refund Appeal Form

For Summer 21 and forward

Refund Appeal Form

For semesters prior to Summer 21