Dear Colleagues,
While we deal with the Coronavirus situation, telecommuting and the continued remote teaching, learning and business environment of the college, IT support will be available for your needs.
For the Summer 2021 semester, the IT office on campus will be open for on site support needs.
The department office is open from:
Monday through Friday- 8 am to 4:30 pm
All on-site services will be done by telephone or appointment. In order to maintain proper social distancing, walk-in services are not available.
There are multiple ways to contact the Gateway Help Desk.
The preferred way is to submit a ticket through the Service Now portal at
https://cscu.service-now.com/sp/ When you create a ticket there, all college technicians will be notified and your ticket will be responded to on a basis of priority and the other the ticket was received.
You can also call 203-285-2040 for assistance. This phone number is remotely monitored and calls will be picked up until 8 pm, Monday through Friday.
During off hours, please contact the 24 hour help desk at either https://cscu.edusupportcenter.com/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=cscu or by calling 860-723-0221.
All student technical issues should go to the 24 hour help desk listed above.
When contacting us, please leave your name, a clear description of the problem, and a call back number.
Additional tech support resources are listed on the attached document.
A technician will call you back and assist you remotely.
Do not send support calls to individual technicians. This will delay the response to your issue.
Thanks
Larry