Business Professional & Office Assistant Training Certificate — SNAP Approved

 
This certificate training program is designed to equip administrative support
professionals with technical and customer service skills required to compete in a fast-paced office environment. Students will learn to prioritize tasks, streamline office procedures, take minutes, compose e-mails, edit office correspondence and provide excellent customer service. Classroom hours are conveniently arranged in the evening to accommodate working professionals. This program is 21 weeks. Students will be Nationally Certified in Six Sigma White belt.
 

INTRODUCTION TO ONLINE LEARNING
Learn how to effectively use devices and software before training begins. This class will cover setting up your Gateway email account, teach you how to use TEAMs & WebEx for remote class and make sure your home devices are compatible for online learning.

SIX SIGMA WHITE BELT CERTIFICATION
The Six Sigma White Belt is designed to provide the basic level of understanding of the Six Sigma Methodology. You will gain an understanding of basic definitions, history, and structure of the discipline. This certification is the entry level belt program that provides the foundation for the Six Sigma doctrine and principles.
MICROSOFT WORD®
Learn the most effective word processing software currently in demand. Menu/tool bar, document formatting, clip art, fonts, pagination, form letters, envelopes, mail merges and professional communiques will be covered.

OFFICE PROCEDURES, TIME MANAGEMENT, AND
PROJECT MANAGEMENT

Manage “desk stress,” amp up efficiency, and cut the clutter with key office management strategies, such as setting SMART goals, prioritizing, implementing project management strategies, and employing organizational techniques, including the use of “smart” devices. 33 Deal with typical problems of organization, from lost papers, to desk organization, to interruptions 33 Employ the acknowledge-plus rule to increase your assertiveness when managing projects 33 Discover the one-word secret to getting others to respect your time

  • Create a “desk workbook” to manage systems and procedures and to provide support for office coverage
  • Set up and maintain a tickler file
  • Learn the key “keep or toss” guidelines
  • Schedule meetings
  • Employ proper project management principles
MICROSOFT EXCEL®
Understand spreadsheet principles, formatting, building worksheets, master calculations and error corrections.  Learn formulas, create charts, custom spreadsheet presentations, track data, build models for analysis and present various professional looking charts.
OFFICE COMMUNICATION/CUSTOMER SERVICE/
DEALING WITH DIFFICULT PEOPLE

Today’s office professional is a public relations front person for his/her company. This staff member provides exemplary communication with customers, coworkers
and management. This program reviews verbal communication and illustrates how to interact positively and effectively – even with difficult people.
  • Understand the payoffs and benefits of hospitality
  • Learn 10 ways to incorporate host behavior
  • Learn the art of positive diplomacy
  • Develop default language to use in “sticky” situations
  • Learn to listen actively not passively
  • Avoid 10 common customer service errors
MICROSOFT ACCESS®
Students will work on building and managing business data in a simple format. Includes design table and field construction, use of searches, sorts, queries and filters, and using Access to perform calculations of statistical data. Students will develop a business database in class.
TAKING MINUTES
Keeping an accurate and concise record of meetings is a sought-after skill among office administrators. This module will cover strategic tips that will provide practical experience by minute-taking at “mock meetings.”  Learn various note taking styles and formats and discuss common challenges.
  • Learn what to leave in and what to take out
  • Discover how to take minutes when you aren't an expert on the topic
  • Learn ways to nutshell information-even when you don't completely understand it!
MICROSOFT POWERPOINT®
Create, design and develop presentations using PowerPoint®.  The class will cover principles of desktop publishing, incorporate graphics and charts, create slide show presentations and customize displays using computer-generated clip art.
MICROSOFT OUTLOOK®
Microsoft’s Outlook® is a computer-based e-mail service, appointment book, and address book. It is a desktop personal information manager (PIM). Students will learn to use a universal In-box, contact database, sophisticated calendar, and task pad.
MICROSOFT PROJECT®
Successfully managing a project requires effective planning and adherence to industry best practices. Understanding the fundamentals of project management will prepare students to initiate a project and position it for success. This course will identify effective project management practices and their related processes.
BUSINESS SYSTEMS APPLICATIONS
Business Systems Applications will offer students the opportunity to use all application of the Microsoft Office Suite.  A project will be created and the following applications will be utilized:  Microsoft Word, Excel, Access, Power Point, and Outlook.
ESSENTIALS FOR YOUR CAREER
Is designed to help students organize their career exploration process. Students will have the opportunity to reflect on their accomplishments and skill sets to develop a resume, cover letter, and tackle any job interview.
THE ABC'S OF WRITTEN COMMUNICATIONS
Getting it “write” is a critical skill for the office. Students will learn to compose clear and concise emails, “Up-level” your emails to develop goodwill and public relations, ensure the proper use of grammar and punctuation and proofread for perfection.
CONFLICT RESOLUTION
The Conflict Resolution course will provide specific skills necessary for managing and preventing workplace disputes. Core skills the students will develop over the 5 weeks will include:
  • Problem Solving
  • Reacting to difficult conversations
  • Managing Perceptions
  • Verbal and non-verbal communication
PRESENTATION SKILLS
Business Systems Applications will offer students the opportunity to use all application of the Microsoft Office Suite. A project will be created and the following applications will be utilized: Microsoft Word, Excel, Access, Power Point and Outlook.
PROPERTY AND CASUALTY INSURANCE BASICS
An introduction to the basic terms, concepts and language found in property and casualty policies. Topics include:
  • Dwelling and Homeowners Policies This unit explains the difference between a dwelling and a homeowner’s policy. The coverage endorsements, exclusions and other unique features found in dwelling policies. You will learn how the risk loss are either covered or excluded.
  • Personal Auto Insurance This unit teaches the terms and basic concepts of the personal auto policy.
  • Commercial Package Policies This unit describes some of the possible coverage forms endorsements and exclusions that are often found in the commercial package policy.
  • Other Types of Property and Liability Policies This unit describes other types of Insurance such as equipment breakdown, commercial auto and workers compensation.
  • Applicable State Regulations This unit focuses on the state-specific statues and regulations. This class prepares you to sit for the Property & Casualty Exams for the State of Connecticut.