Hotel-Motel Management

Associate in Science

The lodging industry is one of the fastest-growing industries in the nation. In the more than 50,000 hotels and motels in the United States, nearly four million rooms are available each day. Gross annual income exceeds $20 billion dollars. In the first year at Gateway Community College, students study the various aspects of the lodging industry. In the second year, emphasis is placed on practical management experience. As part of the course requirements, students participate in a 400-hour work experience/internship program. For individuals who want to continue their studies following graduation, courses in this program are transferable to similar programs at four-year colleges and universities.

Program Outcomes

Upon successful completion of all program requirements, graduates should be able to:

  • Identify, organize, plan, and allocate resources in such hotel operations as time, materials and facilities, money, and human resources
  • Process reservations, register guests, process guest departures, and assist in resolving guest problems
  • Describe functional relationships among hotel divisions and departments
  • Perform night audit procedures
  • Summarize developmental and operational components of the following industries: airline, surface travel, cruise, and hotel/motel/resort
  • Identify and implement systems and processes for room status changes, front office posting, telephone/pbx, bank maintenance, cash transactions, and security and guest keys
  • Understand food preparation theories and techniques and use this knowledge to meet production requirements of a food service operation
  • List and describe the steps in planning destination development and discuss the social, cultural, and economic impact of this development on the local environment
  • Identify major geographical areas in terms of tourism generation
  • Distinguish between various systems of travel and tourism distribution and intermediary functions
  • Effectively work as a member of a team, serve clients and customers, teach others new skills, exercise leadership behavior, negotiate, and work with others from diverse backgrounds
  • Apply concepts of procurement and inventory to purchase, receive, store, issue, and distribute food and related items in a food service operation
  • Identify such current trends in the lodging industry as delivery systems and functions
  • Operate effectively, suggesting appropriate modifications of existing systems to improve products or services and develop new or alternate systems
  • Demonstrate ethical behavior and self-management in personal and professional activities
  • Perform basic mathematical computations accurately and appropriately, especially with regard to hotel and guest accounting, night audits, and cost controls
  • Describe and apply basic marketing, sales, and merchandising methods in hospitality operations

Graduates of the Hotel-Motel Management program are qualified for employment as supervisors in small hotels and motels, as trainees and assistants in large hotels and motels, and as salespersons and front office supervisors. Students in this program are responsible for purchasing uniforms, books, and knives. A physical examination and travel to internship / work experience sites are required. 

Contact

For more information:

Stephen Fries
Hospitality Management Program Coordinator
(203) 285-2175
sfries@gatewayct.edu

 

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